Shipping Policy

Last Updated: 04 July 2026

This Shipping Policy applies to all orders placed through https://orizontex.in/ and is operated by ORIZONTEX TECHNOLOGIES PRIVATE LIMITED.

By placing an order on our Website, you agree to the terms mentioned in this Shipping Policy.

1. Order Processing

Orders are processed after successful payment confirmation.

Please note:

  • Orders are usually processed within 1–2 business days after successful payment confirmation.
  • Orders are processed only on business days.
  • Sundays and public holidays are excluded from order processing timelines.
  • During festive seasons, promotional campaigns, sale periods, or high order volume, processing time may be extended.
  • Order processing may also be delayed due to payment verification, stock availability, or operational reasons.

2. Shipping Coverage

We currently ship products across India, subject to courier partner serviceability.

Shipping coverage depends on:

  • Customer’s delivery location
  • Courier partner availability
  • Pincode serviceability
  • Operational restrictions
  • Remote area accessibility

Delivery availability may vary depending on the customer’s location and logistics network coverage.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

  • Metro Cities: 3–5 business days
  • Non-Metro Cities: 5–7 business days
  • Remote Locations: 7–10 business days

Delivery timelines are estimates only and may vary due to:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Transportation disruptions
  • Natural disasters
  • Government restrictions
  • Operational issues
  • Other unforeseen circumstances beyond our reasonable control

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

Please note:

  • Shipping charges may vary based on product, order value, delivery location, or courier partner.
  • Free shipping may be offered on selected products.
  • Free shipping may also be offered during promotional campaigns or on minimum order values.
  • ORIZONTEX TECHNOLOGIES PRIVATE LIMITED reserves the right to change shipping charges or free shipping eligibility at its discretion.

5. Order Tracking

Once your order is dispatched, tracking details may be shared with you through email, SMS, WhatsApp, or order tracking page, wherever available.

Customers can track their shipment using:

  • Tracking ID
  • Courier partner tracking link
  • Order tracking information shared after dispatch

Please note that tracking updates may take some time to reflect after dispatch due to courier partner system updates.

6. Customer Responsibilities

Customers are responsible for providing correct and complete delivery information at the time of placing the order.

Customers must provide:

  • Accurate shipping address
  • Correct mobile number
  • Valid email address
  • Proper landmark, if required
  • Correct pincode
  • Availability at the delivery address

ORIZONTEX TECHNOLOGIES PRIVATE LIMITED shall not be responsible for delays, failed deliveries, return-to-origin shipments, or additional charges resulting from incorrect or incomplete information provided by the customer.

7. Failed Delivery and Return to Origin

A delivery may fail due to reasons such as:

  • Incorrect address
  • Incomplete address
  • Wrong pincode
  • Customer unavailable at the delivery location
  • Customer not responding to courier calls
  • Refusal to accept delivery
  • Courier partner unable to access the delivery location

If the shipment is returned to origin due to customer-related reasons, re-shipping may be subject to additional shipping charges, where applicable.

8. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control.

Such circumstances may include:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Courier partner operational issues
  • Government restrictions
  • Remote location accessibility
  • Strikes, lockdowns, or emergency situations
  • Other unforeseen logistical issues

Such delays shall not automatically entitle customers to refunds, cancellations, or compensation.

9. Damaged or Tampered Package

Customers are advised to check the package condition at the time of delivery.

If the package appears damaged, opened, or tampered with:

  • Do not accept the package, where possible.
  • Take photos or videos of the package.
  • Contact our support team immediately.
  • Share order details and package images for review.

Claims related to damaged or tampered packaging must be reported within a reasonable time after delivery.

10. Contact Information

For shipping-related questions, delivery support, tracking issues, or complaints, you may contact us using the details below:

ORIZONTEX TECHNOLOGIES PRIVATE LIMITED

Registered Address:
69/3736, Sastha Temple Road,
Kaloor, Kochi, Ernakulam,
Kerala – 682017, India

Phone: +91 7020576243
Email: info@orizontex.in
Website: https://orizontex.in/

11. Policy Updates

ORIZONTEX TECHNOLOGIES PRIVATE LIMITED reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice.

Any changes shall become effective immediately once published on the Website.

Continued use of the Website after such updates means you accept the revised Shipping Policy.