Return, Exchange, Replacement & Refund Policy –

ORIZONTEX TECHNOLOGIES PRIVATE LIMITED

This Return, Exchange, Replacement & Refund Policy applies to all purchases made through https://orizontex.in/ and is operated by ORIZONTEX TECHNOLOGIES PRIVATE LIMITED.

1. Return, Exchange & Replacement Policy

We maintain a strict policy for all products sold through our Website.

❌ No Return
❌ No Exchange
❌ No Replacement

Once an order has been successfully placed and delivered, it shall not be eligible for return, exchange, or replacement under any circumstances.

Customers are advised to carefully review product descriptions, specifications, and other relevant details before placing an order.

2. Refund Policy

Refunds will only be provided in the following circumstance:

✅ Duplicate Transaction
✅ Cancellation before dispatch

If a customer is charged more than once for the same order due to:

  • Technical issues
  • Payment gateway errors
  • Banking errors
  • Accidental duplicate payments

the duplicate transaction will be verified by our team.

Upon successful verification:

The excess amount received will be credited to the original payment method used for the transaction.

  • Refunds are generally processed and credited within 7–10 business days, subject to the policies of the respective bank or payment gateway.

No refunds shall be provided for any reason other than a verified duplicate transaction.

3. Non-Refundable Cases

Refunds will not be provided for:

  • Change of mind after purchase.
  • Incorrect product selection by the customer.
  • Requests for return, exchange, or replacement.
  • Delivery delays caused by courier or logistics partners.
  • Refusal to accept delivery.
  • Any request other than a verified duplicate transaction.

4. Cancellation Policy

Cancellation Allowed – Before Dispatch

  • Orders may be cancelled only if they have not been dispatched.
  • If the cancellation request is approved before dispatch, a full refund will be credited to the original payment method.

Cancellation Not Allowed – After Dispatch

  • Once an order has been dispatched or handed over to the courier partner, cancellation requests cannot be accepted.

5. Contact Us

For refund or cancellation assistance, please contact:

ORIZONTEX TECHNOLOGIES PRIVATE LIMITED

📞 +91 7020576243
📧 info@orizontex.in

6. Policy Updates

ORIZONTEX TECHNOLOGIES PRIVATE LIMITED reserves the right to modify or update this Return, Exchange, Replacement & Refund Policy at any time without prior notice.