Terms & Conditions

Last Updated: 04 July 2026

This document is an electronic record in accordance with the Information Technology Act, 2000 and the applicable rules thereunder. This electronic record does not require any physical or digital signature.

These Terms & Conditions govern your access to and use of https://orizontex.in/ and the products and services offered by ORIZONTEX TECHNOLOGIES PRIVATE LIMITED.

By accessing, browsing, purchasing from, or using this Website, you agree to be bound by these Terms & Conditions.

1. Business Information

Business Name: ORIZONTEX TECHNOLOGIES PRIVATE LIMITED

Registered Address:
69/3736, Sastha Temple Road,
Kaloor, Kochi, Ernakulam,
Kerala – 682017, India

Phone: +91 7020576243
Email: info@orizontex.in
Website: https://orizontex.in/

2. Eligibility

By using this Website, you confirm and agree that:

  • You are at least 18 years of age.
  • You have the legal capacity to enter into a legally binding agreement.
  • All information provided by you is true, accurate, current, and complete.
  • You will use the Website only for lawful purposes.
  • You will not misuse the Website or its services in any manner.

3. Products and Services

All products and services displayed on the Website are subject to availability.

Please note:

  • We reserve the right to modify, update, discontinue, or limit any product or service without prior notice.
  • Product images are for representation and illustrative purposes only.
  • Actual products may slightly vary in colour, size, appearance, packaging, design, or specifications.
  • We make reasonable efforts to display product details accurately, but minor variations may occur due to screen settings, photography, lighting, or manufacturing differences.
  • Availability of products may change without prior notice.

4. Orders

Orders placed through the Website are subject to acceptance and confirmation by ORIZONTEX TECHNOLOGIES PRIVATE LIMITED.

Order-related terms:

  • Orders are accepted only after successful payment authorization and order confirmation.
  • We reserve the right to refuse, cancel, or limit any order at our discretion.
  • Orders may be cancelled due to stock unavailability, pricing errors, incorrect product details, suspected fraudulent activity, payment issues, delivery limitations, or operational reasons.
  • If an order is cancelled by us, the customer will be informed through available contact details.
  • Customers are responsible for providing correct billing, shipping, and contact information at the time of placing the order.

5. Pricing and Payments

All prices displayed on the Website are in Indian Rupees (INR) unless stated otherwise.

Payment-related terms:

  • Product prices may change without prior notice.
  • Prices displayed at the time of order placement shall generally apply to that order.
  • Payments are securely processed through authorized third-party payment gateway providers.
  • We do not store debit card details, credit card details, CVV, UPI PIN, internet banking passwords, or other sensitive payment credentials.
  • Payment approval, failure, refund processing, or transaction confirmation may depend on the respective bank, payment gateway, or financial service provider.
  • In case of payment failure, the order may not be confirmed.

6. Shipping and Delivery

Shipping and delivery of products are governed by our separate Shipping Policy published on the Website.

General delivery terms:

  • Orders are processed and delivered as per courier partner availability and serviceability.
  • Delivery timelines are estimates and may vary due to logistics delays, public holidays, weather conditions, operational issues, or other circumstances beyond our control.
  • Customers must provide accurate and complete delivery details.
  • We shall not be responsible for delays or failed delivery caused by incorrect address, unavailable recipient, or courier service limitations.

7. Returns, Refunds, Exchanges and Cancellations

Returns, refunds, exchanges, replacements, and cancellations are governed by the separate policies published on the Website.

Customers are advised to read the following policies carefully before placing an order:

  • Return Policy
  • Refund Policy
  • Cancellation Policy
  • Replacement or Exchange Policy, if applicable
  • Shipping Policy

The eligibility, timeline, approval, and processing of returns or refunds shall be subject to the applicable policy terms.

8. Intellectual Property

All content available on this Website is the exclusive property of ORIZONTEX TECHNOLOGIES PRIVATE LIMITED or its respective licensors.

Protected content includes, but is not limited to:

  • Logo
  • Brand name
  • Trademarks
  • Product images
  • Graphics
  • Text content
  • Website design
  • Layouts
  • Icons
  • Software
  • Source code
  • Product descriptions
  • Marketing materials

You are not allowed to copy, reproduce, distribute, modify, publish, display, sell, license, or commercially use any Website content without prior written permission from ORIZONTEX TECHNOLOGIES PRIVATE LIMITED.

Unauthorized use of Website content may result in legal action under applicable laws.

9. User Responsibilities

By using this Website, you agree not to:

  • Use the Website for any unlawful, fraudulent, or harmful purpose.
  • Provide false, inaccurate, incomplete, or misleading information.
  • Attempt unauthorized access to the Website, server, database, payment system, or related infrastructure.
  • Interfere with the security, performance, or functionality of the Website.
  • Upload, transmit, or distribute viruses, malware, spam, or harmful software.
  • Copy, scrape, or misuse Website content without permission.
  • Impersonate any person, business, or entity.
  • Use the Website in a way that may damage the reputation, business, or operations of ORIZONTEX TECHNOLOGIES PRIVATE LIMITED.

10. Limitation of Liability

To the maximum extent permitted by applicable law, ORIZONTEX TECHNOLOGIES PRIVATE LIMITED shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from:

  • Use or inability to use the Website.
  • Product availability or unavailability.
  • Delay in delivery.
  • Payment failure or third-party payment issues.
  • Technical errors, downtime, or Website interruptions.
  • Third-party services, links, or platforms.
  • Customer misuse of products or services.

Our maximum liability, if any, shall not exceed the amount paid by the customer for the relevant order giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless ORIZONTEX TECHNOLOGIES PRIVATE LIMITED, its directors, officers, employees, affiliates, service providers, and partners from and against any claims, losses, liabilities, damages, costs, or expenses arising out of:

  • Your misuse of the Website.
  • Your violation of these Terms & Conditions.
  • Your violation of any applicable law.
  • Your infringement of any third-party rights.
  • Any false, incorrect, or misleading information provided by you.

12. Third-Party Links and Services

The Website may contain links to third-party websites, tools, payment gateways, logistics services, or external platforms.

Please note:

  • We do not control third-party websites or services.
  • We are not responsible for third-party content, policies, privacy practices, or security.
  • Use of third-party services is subject to their own terms and conditions.
  • Customers should review third-party policies before using their services or sharing information.

13. Website Availability

We make reasonable efforts to keep the Website available and functional.

However, we do not guarantee that:

  • The Website will always be available without interruption.
  • The Website will be free from errors, bugs, or technical issues.
  • All features will work on every device, browser, or network.
  • The Website will always remain updated, secure, or uninterrupted.

We may temporarily suspend Website access for maintenance, updates, security reasons, or operational requirements.

14. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes, claims, or legal proceedings arising out of or related to the use of this Website, products, services, or these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts located in Ernakulam, Kerala, India.

15. Changes to Terms & Conditions

ORIZONTEX TECHNOLOGIES PRIVATE LIMITED reserves the right to update, revise, modify, or replace these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately once published on the Website.

Continued use of the Website after such changes means that you have read, understood, and accepted the updated Terms & Conditions.

16. Contact Information

For any questions, concerns, complaints, or support requests regarding these Terms & Conditions, you may contact us using the details below:

ORIZONTEX TECHNOLOGIES PRIVATE LIMITED

Registered Address:
69/3736, Sastha Temple Road,
Kaloor, Kochi, Ernakulam,
Kerala – 682017, India

Phone: +91 7020576243
Email: info@orizontex.in
Website: https://orizontex.in/